Support
Real people on both sides of the check.
Polyguard supports the people completing a Trust Check as directly as the teams running them, so your recruiters never become the help desk for our product.
How to reach us
Phone
Talk to a person about an account, a rollout, or a check that did not go through.
In-app messaging
Every Polyguard interface carries a messaging window, including Polyguard Mobile, the Console, and the Zoom, Teams and Outlook panels.
Answered by people, not bots
There is no bot tier to get past first. Every channel reaches a person on the Polyguard team.
Dedicated onboarding staff
Named onboarding staff take you from signup to live, so nobody has to work it out from a help article.
Support for everyone in the flow
A verification involves two parties, and we support both. Candidates and employees never have to go through your team to reach us.
For candidates and employees
- Real-time messaging inside the mobile app
- Localized interfaces and documentation
For employers
- Phone, email and in-app messaging
- Real humans, never chat bots
- Dedicated onboarding staff
Documentation and guides
Step-by-step setup, troubleshooting and answers to common questions live on the Polyguard documentation site.