ServiceNow Integration
Private BetaIdentity-Verified IT Service Management.
Polyguard integrates with ServiceNow to verify employee identity before sensitive service actions — stopping social engineering attacks before they succeed.
How It Works
Identity verification embedded directly into ServiceNow workflows.
Sensitive Request Triggers Verification
When an employee submits a sensitive request — password reset, access elevation, account change — ServiceNow triggers a Polyguard Trust Check.
Employee Verifies on Polyguard Mobile
The employee opens Polyguard Mobile and completes a fused identity verification on their own device.
Verification Status in ServiceNow
The service desk agent sees confirmed identity status directly in the ServiceNow ticket. The request proceeds only after verification.
Transaction Affidavit Attached
A cryptographically signed Transaction Affidavit is automatically attached to the ServiceNow ticket — an immutable audit trail.
What It Protects
The most common social engineering targets in IT service management.
Password Resets
The most common social engineering target. Verify the person requesting the reset is who they claim to be.
Privileged Access Requests
Elevation of privilege requires verified identity, not just a manager's approval.
Account Changes
Email changes, MFA resets, role changes — every sensitive action requires the real person.
Key Benefits
Replace knowledge-based verification with cryptographic identity proof.
Stops Social Engineering
Knowledge-based verification ("What's your employee ID?") is fundamentally broken. Polyguard replaces it with cryptographic identity verification.
Audit Trail
Every verified action produces a Transaction Affidavit attached to the ticket. Compliance and audit teams get litigation-ready records.
No Workflow Disruption
Verification happens on the employee's device. The service desk agent's workflow stays in ServiceNow.
Protect Your Service Desk
Stop social engineering at the point of contact. Verify identity before processing sensitive requests.